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Missing or Damaged Shipments

Missing/Damaged Shipment Procedure ***Transport Security must file claim*** The following information must be provided to Transport Security Inc. Please send the below required information to [email protected]:

1. If Damaged (required):

  • Attach 7 photos of each package portraying every angle.
  • Attach 1 photo of shipping label of the damaged package
  • Tracking # for product missing or damaged
  • Product SKUs missing or damaged
  • Description of discrepancy
2. If Missing Package from multi pack shipment:
  • Attach 1 photo of shipping labels that were received
  • Tracking # for product missing or damaged
  • Product SKUs missing or damaged
  • Description of discrepancy
3. If missing package:
TSI will use the information to file the claim to resolve the issue.
  • Transport Security will reach out to the customer with confirmation of claim being filed and next steps.
  • Claims filed typically take 1-3 weeks
Original packaging must be kept until claim is successfully closed
  • Product reshipment will follow claim successful completion
Disclaimer:
  • If information provided does not include sections 1-3, product will be assumed received in good condition and no claim will be submitted.
  • Information for missing or damaged product must be provided within 5 business days of carrier tracked delivery date.
  • If a claim is denied, cost for reshipment will be evaluated on case-by-case basis.
  • If customer files claim through carrier, Transport Security will be unable to assist with the claim and will be unable to refile if denied.
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