Please contact your sales rep or call us at 952-442-5625 or email us at [email protected] to get a return authorization number BEFORE you send back the items. Mark the outside cartons with the (RMA) return authorization number. Authorized returns MUST be shipped within 10 days from return approval date to our address. Unauthorized returns will be refused. Any items that are used or improperly handled, or damaged due to improper care will not be eligible to be returned. Customized sale items are classified as a final sale and are not returnable.